I Was Stunned At What Great Care My Mother Received

Just wanted to send a note regarding the care my mother recently received during her stay at JCHC. I spent a considerable amount of time with her during her five day hospitalization.

I have worked in the healthcare industry for 35 years and was absolutely STUNNED at what great care my mother received. The night she was admitted, she was exhausted and so was I, having driven down from Iowa City after working all day. The two nurses who admitted her (Pam and Jenny if I recall) made us both feel like we had just arrived at their own personal homes! They were so kind and upbeat and attended to mom's every need and THEN some ...! As the long days passed, and I was able to observe the entire staff, from the nurses to housekeeping to dietary to the doctor, I must say, it seemed like we were in Perfect Land! Everyone was so chipper and the staff was always interacting with one another, joking and being just plain happy! I was ESPECIALLY very very impressed with the staff's appearance: very neat, very clean, well dressed and professional looking. Trust me, I've seen the change in the appearance of healthcare staff over the decades and your staff excels highly in this area. And when your staff looks neat and clean, it emotes a feeling of personal cleanliness and even a higher respect for their capabilities.

I was also impressed with the housekeeping staff, who looked and acted equally professionally. I was happy to see that someone was actually cleaning the door handles to the room (great idea!) and how spotless everyone was trying to keep her room and the whole hospital.

Lastly, it was amazing how nice the staff was to me and how they incorporated their care of me into their care of mom. They were always asking me if I needed anything!! My father was in the old hospital 12 years ago and there is no comparison to what JCHC has moved from and toward. Either you have an excellent way of interviewing and finding happy, positive people, or you have done a fantastic job in customer service training!!! I hope you will share my letter with your staff because THEY are the leaders that make your hospital great each and every day they come to work.

Thanks for taking care of my mom-- she is doing GREAT!
Lu Ann Frisch

PS I especially appreciated all of the evaluating that PT and OT did before sending mom home....I had no clue whether to let her continue to live alone and their testing and recommendations were so helpful in assisting me in making a safe decision for Mom.
February 2010.

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